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Customer excellence

For a sustainable satisfaction

Once the software is ready-to-use for your teams, it is the end of the project and the beginning of excellence monitoring. In order to reach it we deliver our customers:

  • News presentation webinars (every two months)
  • New versions download
  • Access to support
  • Access to the communitarian website
  • Participation to customers events
  • Access to product documentation

VIRAGE make available all its resources to bring you the warrantee of well exploiting its offer.

Software hotline

Being Virage Group client means to have access to a support platform to find solutions to your problems.

Anomaly, technical bugs, integration assistance, exploitation problem? The hotline is the privileged interlocutor of the application functional and technical administrations.

A problem? You open a request, you follow its progress and you interact with our team through the communitarian website.

The issue? Bring you as soon as possible an answer and a solution.

The aim? Customer satisfaction.

94% of our customers are satisfied of our support quality.

Customer study 2016

The communitarian website

Being client gives access to many resources and information on offers. With the communitarian website you can also access:

  • Product documentation
  • Memo and support presenting new functions
  • Space to interchange with other customers and with Virage teams
  • New versions
  • Registration to webinars
  • The follow-up tool for technical request
  • News from Virage Group