Virage Grouppublisher of control software, is QUALIOPI certified

What is QUALIOPI certification?

Qualiopi certification has become a legal requirement for training organizations, approved by the Professional Future Law since January 1, 2022.

Qualiopi is a quality certification awarded to organizations offering training courses. In order to obtain Qualiopi certification, each training provider must meet the requirements of the national quality reference system. Here are the 7 criteria of the national quality standard:

  1. Conditions for informing the public about the services offered, the time required to access them and the results obtained;
  2. Precise identification of the objectives of the services offered and adaptation of these services to the beneficiaries, when designing the services;
  3. Adaptation of services and reception, support, monitoring and evaluation methods to the beneficiaries;
  4. Suitability of teaching, technical and supervisory resources for the services provided;
  5. The qualification and development of the knowledge and skills of the personnel responsible for implementing the services;
  6. The service provider's involvement and investment in his professional environment;
  7. Collecting and taking into account feedback and complaints from stakeholders in the services provided.

In addition, there are 32 indicators, including some 20 related to the development of professional skills.

Qualiopi - What's it for?

Qualiopi attests to the quality and professionalism of a training provider complying with the criteria of the national quality reference system.

Qualiopi is the only certification that qualifies for public or mutualized funding (from the State, Pôle Emploi, OPCO, CPF, Caisse des dépôts, etc.).

Interview with Mathieu Moison, Director of the Service Division

We were already over 70% in line with Qualiopi eligibility criteria. We reviewed some of our processes, which were more related to administration and communication. But on the training side, we were already very vigilant about the quality of our services. For us, this certification is a "plus", but not an end in itself. We are constantly striving for customer satisfaction!

Why set up Qualiopi?

"RNQ (Qualiopi) certification was not an end in itself from the outset. In fact, from 2020 onwards, and after analyzing feedback from our customers, we foresaw the need to review our approach to initial training for users of our solutions.

That's why we decided to set up a project team within our Service department to overhaul our training system.

So for 6 months we dissected our previous approach, analyzed the market and new approaches, monitored training pedagogy, and thought up, dreamed up and structured a new system.

We then set about getting our trainers to adopt the new system, testing it in a variety of situations, and finally offering it to all our customers from 2022 onwards (over 1,800 users of our solutions trained by 2022). This was only the first step in a vast project (which is still ongoing) based on our desire to pass on our knowledge and practices to our users ever more effectively.

Always striving to go the extra mile for our customers, we decided to add certification to our bow in 2022. This will enable our customers to assert their rights through the quality of our services. Qualiopi" certification, based on the National Quality Standard, was the obvious choice.

What did you do to achieve certification?

"After deciding to embark on the Qualiopi adventure, I set up a task force with two highly motivated consultants to work on the project. Qualiopi consists of 7 quality criteria and 32 objectives, and of course a project on Project monitor to manage it all.

For each of these objectives, the three of us drew up an assessment of our current operation, the level we needed to reach to validate the objective within the framework of certification, and also the level we wanted to reach, to go beyond what the RNQ can offer.

This initial audit phase enabled us to lay additional foundations for the new 2022 training scheme. And pave the way for certification and the years to come, with a view to clarity, professionalism, and above all quality and efficiency for our customers. After the assessment, it's time for design and implementation. After a few months of hard work, meetings, discussions, preparation and confrontations, we're ready for the certification audit, and we're confident.

How did the audit go?

"Because of our structure, the audit took place over two days. In Paris, at our Montparnasse offices (with the Eiffel Tower in the background!). Two days of presentation, listening and sharing. A stressful, stimulating but also highly formative exercise. What might have seemed like an uphill battle (months of effort judged in such a short space of time!) turned out to be a highly instructive and revealing time.

An audit, beyond the verification/control aspect, is a very structuring and introspective event: what do we do, how do we do it, why do we do it, where do we want to go, what do we want to contribute... So many questions raised by the auditor and which we were able to answer thanks to our preparatory work. An audit is therefore also a time to wake up, to become aware of what we're doing and why we're doing it. An excellent way to make a fresh start, or, in our case, to give a boost to our pre-existing enthusiasm."

What does this certification mean for our customers?

"We wanted this certification above all for our customers. In my opinion, it is designed to meet two challenges objectives:

Qualiopi certification attests to the quality and professionalism of Virage Group , since the audit validated the criteria of the national quality reference framework. It is also the only certification that enables us to obtain public funding.

So I'm particularly delighted and proud to be able to present ourselves to our customers with this certification, a guarantee of our seriousness, quality and, above all, our commitment to working alongside them to always offer the best quality training.

Acquiring this certification is not an end in itself for us! As part of our continuous improvement approach, we still have plenty of ideas for providing our customers with the best possible support.

To remember - The advantages of the Qualiopi label