Technical and functional expertise, a privileged contact for administrators Virage offers its customers an adaptable and customizable solution thanks to its two solutions, Project Monitor and Perf Monitor. In order to provide users with the best possible support in managing their projects, we involve our consultants directly in the field. They will then help companies generate value while optimizing tool performance.
In charge of tickets reported to support, the team is responsible for ensuring customer satisfaction, both in terms of the quality of the answers provided and compliance with SLAs. To achieve this, the team has the privilege of working with all Virage teams, whether Sales, Commercial, Technical or Service. As the privileged contact for our administrators, the support team is a true intermediary between the customer and all Virage resources.
A typical day :
With a few options depending on the calendar:
An integration program is offered to all new recruits, including the acquisition of Project Monitor and Performance Monitor expertise, both functional and technical. As part of our Customer Excellence program, we encourage every employee to take a Project Management certification. To complete the induction process and gain a better understanding of the inner workings of our organization, we offer the opportunity to attend highlights of each team's work: demonstrations with the sales team, parameterization reviews with the consultants, version upgrades with the technical team, and so on.
Career development :